AXELOS Limited. (2019). ITIL® Foundation, ITIL 4 edition (First edition, second impression.). Norwich: TSO (The Stationery Office). ISBN: 0113316070
Book / Anthology
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Reference literature
Thejendra B.S. (2014). Practical IT service management : a concise guide for busy executives [Elektronisk resurs] (2nd ed.). Ely, Cambridgeshire: It Governance Ltd. ISBN: 9781849285469
Book / Anthology
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