Hanington, B., & Martin, B. (2019).
Universal methods of design : 125 ways to research complex problems, develop innovative ideas, and design effective solutions (Expanded and Revised edition). Beverly, MA: Rockport Publishers. ISBN: 9781631597480
Läsanvisning:Metoder: A/B Testing, Card Sorting, Eyetracking, Interviews, Kano Analysis, Personas, Prototyping, Scenarios, Storyboards, Surveys, Usability Testing, User Journey Maps, Web Analytics
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